Shipping policy
Shipping Policy
Last updated: September 7, 2026
This Shipping Policy applies to products purchased directly from SaveAqua.com. Please review it before placing your order.
Shipping destinations
SaveAqua currently ships to eligible addresses in Canada and the United States. Available shipping services and rates are shown at checkout after you enter your delivery address.
We may be unable to ship to certain remote locations, post office boxes, military addresses, freight-forwarding addresses, or locations that are not served by our carriers. If we cannot ship to your address, we will contact you and cancel and refund the affected order.
Order processing
Orders are normally prepared for shipment within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding statutory or public holidays observed at our shipping location.
Processing times may be longer during product launches, sales, holidays, severe weather, or periods of unusually high demand. Processing time is separate from carrier transit time.
We may contact you if we need to verify your order, payment, or shipping information. This may delay processing. You will not be charged for an item we cannot fulfill, and any payment already collected for that item will be refunded.
Shipping rates and delivery estimates
Shipping charges, and estimated delivery times are displayed on Shop page. Unless expressly stated otherwise, shipping charges are additional to the product price and applicable taxes.
Delivery estimates begin after the order has shipped. They are estimates rather than guarantees. Actual delivery time may vary because of the destination, carrier operations, customs clearance, weather, service interruptions, holidays, or other circumstances outside SaveAqua's reasonable control.
If we become aware that we cannot ship within the time promised when you placed your order, we will contact you with available options, which may include accepting a revised shipping date or cancelling the affected order for a refund, as required by applicable law.
Order tracking
When tracking is available on some orders, we will email you a shipping confirmation containing the tracking information, if applicable, after the carrier accepts or scans your package. Tracking updates may take up to 48 hours to appear.
If you have not received a shipping confirmation after the stated processing period, contact us at info@saveaqua.com and include your order number.
Customs, duties, and import charges
Orders shipped across an international border may be subject to customs duties, import taxes, brokerage fees, or other government charges. Unless they are collected from you at checkout or applicable law requires otherwise, these charges are not included in the product price or shipping charge and are the customer's responsibility.
SaveAqua does not control these charges or customs-processing times. Contact the appropriate customs authority for information that applies to your destination. If an international package is refused or unclaimed because of import charges, our Return and Refund Policy will apply, subject to applicable law.
Correct shipping information
Please confirm that your name and delivery address are complete and accurate before placing your order. To request an address change, contact us at info@saveaqua.com as soon as possible. We cannot guarantee changes after an order enters processing or ships.
If a package is returned because the address supplied at checkout was incorrect or incomplete, delivery was refused, or the package was not claimed, we may deduct the actual shipping and return costs from any refund or require payment of reshipping costs, except where the problem was caused by SaveAqua or where prohibited by law.
SaveAqua is not responsible for delivery problems caused by incorrect or incomplete customer-provided information. We will, however, make reasonable efforts to help you resolve the shipment.
Split shipments
An order containing multiple items may arrive in more than one package. If we split your order, you may receive separate shipping confirmations and tracking numbers. You will not be charged additional shipping solely because we divided an order into multiple shipments.
Delayed or stalled tracking
Carrier scans and tracking updates can be delayed. If your package has not arrived by the estimated delivery date or tracking has not updated for 5 business days, contact us at info@saveaqua.com. We will review the tracking information and, when appropriate, open an inquiry with the carrier.
Packages marked delivered but not received
If tracking shows that your package was delivered but you cannot locate it:
- Confirm the shipping address in your order confirmation.
- Check around the delivery location and ask members of your household, neighbours, a concierge, or building management whether they accepted it.
- Allow one additional business day, because some carriers mark packages delivered shortly before completing delivery.
- Contact the carrier using the tracking number.
- If the package is still missing, contact us at info@saveaqua.com as soon as possible.
We will work with you and the carrier to investigate. Any replacement or refund will depend on the investigation and applicable law. We may require a signed declaration or other reasonable documentation for a missing-package claim.
Lost packages
If a carrier confirms that a package was lost in transit, contact us and we will arrange a replacement or refund for the affected item, subject to product availability and applicable law.
Damaged, incorrect, or incomplete deliveries
Inspect your package promptly after delivery. If it arrives damaged, or if an item is incorrect or missing, contact us at info@saveaqua.com as soon as possible. Include your order number and clear photographs of the product, shipping label, and all packaging. Keep the product and packaging until we provide instructions.
We will handle eligible replacements, returns, and refunds in accordance with our Return and Refund Policy and applicable law.
Order changes and cancellations
Contact us at info@saveaqua.com as soon as possible to request a change or cancellation. We cannot guarantee that an order can be changed or cancelled after processing begins. Once an order has shipped, it is subject to our Return and Refund Policy.
Consumer rights
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection laws. If this policy conflicts with a mandatory legal requirement, that requirement will apply.
Contact us
For shipping questions, contact:
SaveAqua
Email: info@saveaqua.com
Phone: +1 (403) 990-0262, +1 (206) 395-8808
Business mailing address: 43 Everridge Rd SW Calgary Alberta T2Y 4S9 Canada